John Young

Social business advisor—Southwest Airlines

Sessions:

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• Use social customer care to win brand loyalists, even during a crisis
  Main Conference

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John Young is a social business advisor for Southwest Airlines. His role focuses on providing strategic guidance and recommendations for Southwest’s social customer care and Listening Center. Before coming to Southwest, Young was a social media strategist for AT&T. He drove the strategy and buildout of social customer care and social tools and developed AT&T’s custom social media command center.