Tuesday, Feb. 20

9:30–11:30 a.m.

Data-driven insights workshop: Showcasing results that impress execs

Your execs don’t want data that’s “nice to know”—they need data-driven insights that provide the context required to make informed decisions. In today’s always-on digital environment, you need to parse and present metrics that matter most to leadership in a way that swiftly tells a story it can act on. This workshop arms you with the techniques you need to quickly—and convincingly—communicate results and showcase how your work reaches key audiences, drives organizational goals and hits management’s hot buttons. From paid, earned, social and owned media, the interactive lessons you’ll learn here will help justify and increase your budget.

You’ll learn:

  • How to determine which KPIs matter most to leadership
  • The ROI question—how to tie your work to the bottom line
  • Easy steps to build your measurement program around key priorities
  • How to blend qualitative and quantitative analysis to tell a cohesive story
  • Smarter ways to present your results via captivating reports
Enterprise data strategy director
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11:30 a.m.–12:45 p.m.

Lunch break

12:45–2:45 p.m.

The five-step audit: How to prove the value of internal communications

Everyone says employee engagement is one of the keys to becoming a great place to work. The key to engagement? Great internal communications. How can you tell if your communications are working? What are you actually measuring, and to what end? How will you use the results to move your communications from good to great? Join Ragan Consulting Group’s Jim Ylisela and Rebecca Shaffer as they make the case for continuous communications measurement—starting with a detailed comms audit.

You’ll learn:

  • What to measure and why (Hint: it should be tied to your business goals)
  • From comprehensive audits to pulse surveys: The right frequency to measure all your communications
  • What metrics matter most? Beyond clicks and open rates
  • The five best internal comms measurement tools
  • The five-step process for a comprehensive comms audit
  • What to do with what you measure: How to win approval to make significant upgrades to your communications
Ragan Consulting
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Vice president of business development and marketing
Ragan Consulting Group
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3–5 p.m.

Beyond social media’s buzz metrics: How to win the war on content pollution

Many of today’s digital channels have become content wastelands—including the top social media platforms. As a result, it’s getting harder to stand out, much less track meaningful results beyond volume and vanity metrics. This session will challenge the traditional approach to measuring the value of your digital, social media and content programs. You’ll discover how an omnichannel strategy supported by a more holistic approach to measurement will help you win the war on content pollution—and fight for relevancy in today’s rapidly changing digital landscape.

You’ll learn:

  • The black hole of buzz metrics: Why a standard social media strategy and measurement approach doesn’t cut it anymore
  • How to counter with a measurable omnichannel program
  • How to decide which metrics to monitor—and how to decode them
  • Tools that help communicators gather, parse and present results
  • How to tie it all together—and use social media to build your brand, reputation and relevance
Executive director, corporate reputation and digital engagement
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For event information, contact Customer Service 800.878.5331, or