Jennifer M. Plozai
Director of External Communications—U.S. Transportation Security Administration
- Session: Customer service in the comment section: TSA reveals how to use social media as a real-time customer service tool
Jennifer M. Plozai is the director of external communications for the Office of Strategic Communications and Public Affairs at the U.S. Transportation Security Administration. She manages TSA’s public affairs. She oversees media relations, strategic communications, web and social media branches. Jennifer spearheaded the creation of the AskTSA program to provide assistance to travelers on Twitter and Facebook Messenger in real time, 365 days a year.